Frequently asked questions
Is the hotel reception desk open 24 hours a day?
Our Front Desk is manned 24 hours a day, 7 days a week.
What time are Check-In and Check-Out times?
Rooms are available to check-in from 2pm and check out is 12pm.
Do you have a Loyalty Programme?
Yes, IHG Rewards is the world's largest hotel loyalty programme and has no cost to become a member.
Does the hotel have car parking facilities?
We have ample onsite parking which is complimentary.
What time is breakfast served?
Weekdays 6.30 - 9.30am
Weekends - 7.30 - 10.30am
What other dining options are available?
Our Starways bar and lounge menu is available from 6.30pm - 11pm.
Do you have accessible room types?
We have six accessible rooms with ensuite bathroom with bath and handrails as well as an emergency pull cord.
What is a family room?
Our Family Rooms contain two double beds and are suitable and priced for two adults and two children.
Does the hotel accept pets?
We do not allow pets, only service animals.
How can I contact the hotel directly?
Our Front desk is available on 0151 494 5000
or by emailing frontdesk.cpliverpool@kewgreen.co.uk