Is the hotel reception desk open 24 hours a day?
Our Front Desk is manned 24 hours a day, 7 days a week.
What time are Check-In and Check-Out times?
Rooms are available to check-in from 2pm and check out is 12pm.
Do you have a Loyalty Programme?
Yes, IHG Rewards is the world's largest hotel loyalty programme and has no cost to become a member.
Does the hotel have car parking facilities?
We have ample onsite parking which is complimentary.
What time is breakfast served?
Weekdays 6.30 - 9.30am
Weekends - 7.30 - 10.30am
What time is Dinner?
Our JIN Restaurant is open from 6.30 - 9.30pm, Tuesday-Saturday
What other dining options are available?
Our Starways bar and lounge menu is available at 6.30pm - 11pm.
Can I smoke in the hotel/bedroom?
No, the law within the UK prevents smoking within all hotel rooms.
Do you have a cash machine?
We do not have a cash machine, the nearest cash machine is across the road at the New Mersey Shopping Park.
Where is the nearest Supermarket?
Asda Garston is located one and a half miles away.
Where is the nearest Pharmacy?
There is a Boots pharmacy over the road in the New Mersey Shopping Park.
Bookings and our Rooms
Can I turn up at the hotel without a booking?
We would always advise you to make an advanced reservation to guarantee a room is available at the hotel however we do accept bookings made at the desk on the day and photo ID must be provided.
Do you have accessible room types?
We have six accessible rooms with ensuite bathroom with bath and handrails as well as an emergency pull cord.
I have no disability. Can I still book a Wheelchair accessible room?
Yes, however, we would always advise selecting an alternative room type where available to leave these facilities available for those who require this room type.
What is a family room?
Our Family Rooms contain two double beds and are suitable and priced for two adults and two children.
How can I contact the hotel directly?
Our Front desk is available on 0151 494 5000
or by emailing firstname.lastname@example.org
Is the price per person or per room?
The prices are per room and based on up to two adults sharing a room or two adults and two children sharing a family room.
Does the hotel accept pets?
We do not allow pets, only service animals.